1. Introduction
Nova Renewable Energy is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect any information you provide when using our website. By using our website, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following information:
- Personal Identification Information: Name, contact information (including email address), and demographic details such as postcode, preferences, and interests.
- Financial Information: Account name and account number held by financial institutions for payment purposes and credit check details (with your authorization).
- Communication Records: Interactions between you and Nova Renewable Energy regarding services.
- Service Usage Records: Information about your use of our services.
- Billing Information: Statements related to payments for services provided.
3. How We Use Your Information
The information collected is used for:
- Internal Record Keeping: Enhancing our products and services.
- Promotional Communications: Sending emails about new products, services, special offers, and other relevant information.
- Market Research: Contacting you for feedback via email, phone, fax, or mail.
- Website Customization: Tailoring content to your interests.
4. Security
We are committed to ensuring the security of your information. We implement suitable physical, electronic, and managerial procedures to safeguard and secure the information collected online.
5. Cookies
A cookie is a small file placed on your computer’s hard drive with your permission. Cookies help analyze web traffic and tailor website operations to your preferences. You can choose to accept or decline cookies. However, declining cookies may affect your website experience.
6. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
7. Controlling Your Personal Information
You can restrict the collection or use of your personal information by:
- Indicating your preferences during website form submissions.
- Contacting us to change your direct marketing preferences.
We do not sell, distribute, or lease your personal information to third parties without your permission, unless required by law. You can request details of the personal information we hold about you under the Privacy Act 1988. If you believe any information we hold is incorrect or incomplete, please contact us for correction.
8. Why We Collect Your Data
We collect your personal details to:
- Administer your online experience and reservations.
- Ensure you receive the best possible service.
- Inform you about the latest deals, special offers, and products/services that may interest you.
9. Sharing Your Data with Third Parties
Currently, we do not share your data with third parties. Your information is secure within our databases.
10. Use of Social Media
Our services may integrate with social media platforms, which may involve collecting some of your personal data or sharing information with social media providers.
11. Data Processing Responsibility
Nova Renewable Energy, located in Melbourne, Australia, is responsible for processing personal data on its websites.
For any questions or to discuss our information handling practices, please contact us at +61413138452 or via our Contact Us page.